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Quality
Quality frameworks for telephone triage
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Pay for performance programs in Australia:
a need for guiding principles
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The national Indigenous health performance measurement system
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Waiting lists: waiting for the evidence!
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From quality assurance to clinical governance
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An overview of clinical governance policies, practices and initiatives
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Residents’ satisfaction with multi-purpose services
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The Australian health care system:
reform, repair or replace?
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The real business of health care
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Building resiliency: ensuring business continuity is on the health care agenda
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Review of patient-reported type 2 diabetes service quality
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An overview of clinical governance policies, practices and initiatives
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Introduction
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Let’s talk governance
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Benchmarking Australia’s mental health services: is it possible and useful?
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Development of a systematic approach to assessing quality within Australian residential aged care facilities: the Clinical Care Indicators Tool
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The economic benefits of health information exchange interoperability for Australia
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Mature use of casemix — are we there yet?
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Medical role substitutions and delegations —
overcoming the fear
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Striving for excellence in abortion services
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Getting evidence into obstetric and midwifery practice: reducing perineal trauma
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A case study of the evaluation of a public health intervention
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Use of clinical guidelines for whiplash by insurers
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“There’s no point in complaining, nothing changes”: rural disaffection with complaints as an improvement method
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Future directions for Victoria's public maternity services: is this “what women want”?
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From Council to Commission:
building on a solid foundation for safety and quality
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Information sharing in health care: a patient’s perspective
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Managing quality in cancer services:
why improvement isn’t easy
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How do rural consumers contribute to quality assurance of health services?
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Using portable digital technology for clinical care and critical incidents: a new model
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Strengthening clinical governance through cultivating
the line management role
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The weakest link?
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Patient safety, ethics and whistleblowing: a nursing response to the events at the Campbelltown and Camden Hospitals
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What’s wrong with our hospitals?
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Peer review of adverse events – a perspective on Macarthur
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