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Learning the Hard Way: Quality, Safety and Scandal
Introduction
—Definitions
—Issues of quality and risk in hospitals
—Failure of QM and RM is not solely about resources
—Making judgements about quality of care
—Handling complaints
—Avoidable deaths
—The missing pieces of the jigsaw
—Quality managers
—Managing quality is a workface task
—Despite claims, most QM programs fail
—Credentialling of medical staff
—Good medical records
—Integration, cohesion and problem resolution
—Where does responsibility lie?
—Hospital board and management
—Medical and nursing staff
—Government and Department of Health
—Conclusion
—Disclaimer
—References
—Author details
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©Aust Health Rev 2004 www.aushealthreview.com.au ISSN: 0156-5788