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Learning the Hard Way: Quality, Safety and Scandal
Introduction
—The complaints in context
—The complaints and their outcomes
—The HCCC inquiry — a systems review or an investigation of patient complaints?
—What is the system and what is a ‘systems approach’?
—Does quality cost or pay?
—Equity
—The aftermath
—A happy ending?
—Competing interests
—References
—Author details
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Centre for Health Service Development, Faculty of Commerce, University of Wollongong, Wollongong, NSW.
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©Aust Health Rev 2004 www.aushealthreview.com.au ISSN: 0156-5788